How Can We Help You?
If you need help with your Internet Marketing Clinic membership, you're in the right place!
Many of the common general questions are answered right here on this page. If you decide to submit a ticket you must create an account at our support desk and then log back in TO THE HELP DESK within 24 hours to see our response. Keep in mind that the support staff is here to help you with the operation of THIS website. If you need help or advice building your business we recommend that you contact Melinda via email or using any of the methods described on the home page.
When should I create a support ticket?
This support desk is to help you with any technical issues that you may be having with this websites or one of the products contained herein. Examples might be a dead link or a video not working. This help desk is not meant to be used for coaching or assistance in building your internet business. If you feel that this website or product is not functioning properly then please report the problem by submitting a ticket.
When can I expect a response?
Please note, when you submit a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. You may not get a reply on the weekend. While we still try to get back to you same day, please understand that there are certain circumstances that may create a back log. Some tickets are beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.
I haven't gotten a response yet!
Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you. If you have a delay in your response time outside of the times posted, you can email Support@HigherLevelStrategies.com or call our toll free number at 866-205-3389 Finally, when creating a support ticket, please be as detailed as possible. Give the product, website, date and time you purchased, the price you paid, your receipt number, how you paid, along with a complete description of your problem. Feel free to include any screen shots or video you made to show the problem. We look forward to helping you with your problem.
I can't log into the website.
Log in details are case sensitive so be sure your caps lock is not on. You created your login and password when you signed up for the site. Check your e-mails for a confirmation of your log in details. If you have forgotten your password you can request it from the login page. If for some reason you’re still having issues please submit a ticket.
My video won't play/load.
The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloudfront technology to ensure the best streaming possible, this means playback speed and loading time will depend mostly on your internet connection. If the video is buffering or taking time to catch up press the pause button and allow the file to load completely before playing again. Patience is a virtue.
I can't locate my video training.
The videos can be accessed from the navigation bar at the top of this page. Click on the training tab and any and all training that we promised you can be found there.
How do I get one on one help / coaching for my internet business?
Perhaps you should consider custom tailored VIP coaching. Having an experienced professional marketer help you build your business is the fastest way to help reach your goals. Whether you are just starting out or already earning some profits online, our expert staff can help you take it to a higher level! 1-on 1 VIP coaching is custom tailored to suit your exact needs and learning style. Obviously this type of elite training is not free, but custom training packages can start as low as $1,000. If you are truly serious about building an online business and you’re ready to invest in making it happen, we invite you to email Melinda today at: Melinda@higherlevelstrategies.com.
Can I get a refund?
When you purchased your membership we agreed to a 30 day money back guarantee. If you’re within the refund period, please submit a ticket at our help desk and include your JVZoo transaction ID (begins with AP). We ask that you please log back into the help desk after 24 hours to read our reply.
ALL refunds must be done via JVZoo so that all parties can refund you. When your purchase was made, several parties were paid. JVZoo received a percentage, PayPal received a percentage, an affiliate received a percentage, and the vendor received a percentage.
By refunding via JVZoo it ensures that each of those parties refunds their share. Once you close this dispute and we receive your ticket in the help desk, we will refund you within 24 hrs if you qualify for one.
If you do not close this dispute then you will have to wait up to 30 days until PayPal has reviewed and investigated your claim.
Please note: that if you submit a dispute for a refund via PayPal that this may cause a delay and/or you may not be granted a refund by PayPal. If you submit a dispute via PayPal and they award the dispute in our favor, you will not be given a refund.